John Deere Expands Access to Self-Repair Resources

John Deere announced it will enhance the capabilities of existing diagnostic tools and expand their availability. In 2023, the company will roll out an enhanced customer solution that includes a mobile device interface, and the ability to download secure software updates directly to embedded controllers on select John Deere equipment with 4G connections.

“John Deere is continuously innovating, developing, and bringing to market new technologies and solutions that enable our customers to be more productive, efficient, and sustainable. These enhanced self-repair solutions follow that same guiding approach.”

said Luke Gakstatter, Senior VP Aftermarket & Customer Support.

“Customers with connectivity already receive proactive maintenance through over-the-air software updates and diagnostic code information available to their smartphone. The next step for us to digitize and enhance the repairability experience is to enable customers themselves to remotely download secure software updates to controllers.”

Gakstatter said.

In addition, John Deere announced today that coming this May it will expand its offerings by giving customers and independent repair shops in the U.S. the ability to purchase Customer Service ADVISOR directly through JohnDeereStore.com.

“We recognize our customers’ desire for more autonomy in managing their equipment. Quality and uptime are essential to their operations. That’s why we’re expanding the point-of-sale options for Customer Service ADVISOR to include the John Deere Store website, which will give our customers and independent repair shops direct access to additional self-repair tools.”

said Gakstatter.