Courtesy of mccormick.com

Offering customers faster and more timely solutions is the key objective: that’s why McCormick is introducing a series of new digital tools that will help dealers provide customers with the support they need.

From 2020 onwards, McCormick dealers will have some innovative resources at their disposal.
The first is the new Argo Service 2.0 website, a tool reserved for dealers who can authenticate to the site and share large files at high speed. In addition, they will be able to manage the courses for all tractor ranges from a single platform, view the calendars and register directly. They will also be able to view the courses each mechanic has attended.

Yet another essential communication tool is the new web-based fault reporting system that is simpler than the previous reporting system by phone or email. Reports are collected in a single database, avoiding data fragmentation and resulting in faster troubleshooting. This tool will soon support activation from a mobile device and will make it possible to process statistics and implement preventive service solutions.

McCormick’s goal is to further improve service, and to achieve it they have introduced other new features such as the extended warranty, which can be obtained when purchasing the tractor. To ensure that their tractors preserve their full efficiency, customers will also be able to choose from several scheduled maintenance packages, either bundled with the extended warranty or separately. McCormick’s scheduled maintenance includes several service inspections to be carried out at predefined intervals expressed in hours, either at the dealer’s or at an authorised workshop.

The new tools of McCormick service are aimed at guaranteeing optimised tractor performance, accurate service costs and times and safety thanks to the use of original spare parts fitted by qualified technical personnel.

Courtesy of mccormick.com

Source: McCormick

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