“John Deere is continuously innovating, developing, and bringing to market new technologies and solutions that enable our customers to be more productive, efficient, and sustainable,”
“These enhanced self-repair solutions follow that same guiding approach.”

Affirmed Luke Gakstatter, Senior VP Aftermarket & Customer Support

“Customers with connectivity already receive proactive maintenance through over-the-air software updates and diagnostic code information available to their smart phone,”
“The next step for us to digitize and enhance the repairability experience is to enable customers themselves to remotely download secure software updates to controllers.”

Gakstatter said.

In addition, John Deere announced today that coming this May it will expand its offerings by giving customers and independent repair shops in the U.S. the ability to purchase Customer Service ADVISOR directly through JohnDeereStore.com.

Gakstatter stated

“We recognize our customers’ desire for more autonomy in managing their equipment,”  “Quality and uptime are essential to their operations. That’s why we’re expanding the point-of-sale options for Customer Service ADVISOR to include the John Deere Store website, which will give our customers and independent repair shops direct access to additional self-repair tools.”

More on Customer Service ADVISOR
Customer Service ADVISOR has been available through John Deere dealerships, enabling customers to diagnose, troubleshoot, and repair their own equipment. With the ability to purchase directly from John Deere, equipment owners and independent repair shops will have expanded access to Customer Service ADVISOR, in addition to existing access to replacement parts to complete needed repairs.

Denver Caldwell, Director Aftermarket & Customer Support argues.

“We hope John Deere customers are pleased about the expanded access to diagnostic information they will get with Customer Service ADVISOR available in the online store,”  “And we’re even more excited about what’s in the pipeline regarding repair. When customers see what we have planned, I think they are going to feel more empowered on top of the offerings that are already in place.”

John Deere owners will continue to have the option to visit a dealership, engage an independent repair shop, or self-repair their machines according to their preferences. John Deere takes pride in ensuring every customer is provided the best ownership experience, especially when it comes to maintaining and repairing their equipment. This step will equip John Deere owners with greater self-repair capabilities.

The post John Deere to Add Mobile Device Interface for Owner-Operated Self-Repairs Machine appeared first on North America FarmQuip Magazine.

“Hitachi focuses on providing solutions that further deliver efficiency, reliability, and durability for its customers. The ZXLink telematics system is a key technology solution that helps deliver those benefits. Without the hassle of worrying about subscription renewals, it’s easier than ever for our customers to increase their job site efficiency by seamlessly monitoring their Hitachi machines’ performance, which helps boost productivity,”

said James Leibold, product marketing manager, connected solutions, Hitachi Construction & Mining Division.

With ZXLink, Hitachi customers can access valuable fleet insights including machine location and utilization, time in idle, fuel level, upcoming maintenance, machine alerts, and more, all from a web or mobile platform. Likewise, system data from the recently announced factory-integrated Hitachi Solution Linkage 2D and 3D Grade Control works with ZXLink for analysis – further enabling operators, fleet managers, and owners to keep projects on track.

ZXLink can also be leveraged with Hitachi’s ZX Secure service plan, in which the dealer monitors machine status and coordinates with the customer to schedule maintenance in a timely manner to help keep machines running at peak performance.

Hitachi’s ZXLink connectivity is available on most Hitachi excavators and foresters in the United States and Canada. The specific services, tools, and features available may vary depending on location and machines.

The post Hitachi Unveils ZXLinkTM Connectivity at No Additional Charge appeared first on North America FarmQuip Magazine.

In the recently published DeLaval 2020 Sustainability Report, the global dairy industry leader shares its commitment to addressing animal welfare, reducing environmental impact, and improving working conditions. DeLaval analyzes sustainability through three main perspectives: Environment; Food and Animal Welfare; and Social and Economic.

The post DeLaval Publishes 2020 Sustainability Report appeared first on North America FarmQuip Magazine.

Valtra now wants to help customers tailor their tractors. While customers still have complete freedom to specify their tractors any way they like, we are now offering ready equipment packages to make their choices a little easier. In addition to the basic level, we offer the following equipment packages:

• Comfort
• Technology
• Technology Pro

As its name suggests, the Comfort package includes specifications that enhance comforts, such as cab and front axle suspension and a better driver’s seat. The Technology package includes everything in the Comfort package plus precision farming features, such as Valtra Guide automated steering and ISOBUS implement management. The Technology Pro package includes all of the above plus even more precision farming features, such as a SmartTouch Extend auxiliary display.

The new equipment packages make it easier to specify a new tractor: nothing important is left out and the resale price of the tractor is also taken into account. When purchased as a package, the equipment is less expensive than when ordered separately. In addition, the delivery time for a tractor with a standardized equipment package is often shorter than for a fully tailored one. In fact, it is even possible that a suitable tractor can even be found already in stock at a dealer or importer. And best of all, the equipment packages do not in any way prevent customers from selecting additional features, such as a front loader or something truly unique from the Unlimited Studio.

Source: Valtra

The post Valtra Helps Customers Tailor Their Tractors appeared first on North America FarmQuip Magazine.

Will complete in-progress work to focus solely on meeting the demand for liquid and encapsulated lysine products

ADM announced it will end the production of dry lysine in the first half of 2021, focusing solely on customer needs for liquid and encapsulated lysine products.

Pierre Joseph Paoli, president, Feed Ingredients and Additives, said:

“Animal nutrition is a growing and evolving industry, and as a global leader in this space, we’re proud to meet customer needs with modern, innovative products. We’re seeing good growth from existing and new customers, and we’ve received great feedback as we’ve worked closely with producers to transition them to our liquid lysine products and delivery systems, as well as to our innovative new encapsulated lysine products. Simultaneously, market conditions for dry lysine have eroded, as global industry capacity has expanded faster than demand. We are pleased to continue to invest to serve our customers with cutting-edge ingredients and services, while simultaneously refocusing and strengthening this segment of our Animal Nutrition business portfolio.”

Throughout 2020, ADM has been working closely with swine and poultry feed producers to transition to liquid lysine, installing equipment in their plants and providing them with superior service through the company’s Online Inventory Management System. In addition, the company continues to introduce new, highly effective differentiated solutions for dairy cows, including NutriPass L, a market-leading encapsulated lysine product that delivers a consistent supply of metabolized lysine to the animal. The company will continue working with customers to ensure a seamless transition within its product portfolio before ending production of dry lysine.

Lysine is an essential amino acid in nutrition. It is used to address the nutrient requirements of the animal and improve production performance for producers to deliver milk, meat, and eggs to consumers.

The post ADM to End Production of Dry Lysine in Early 2021 appeared first on North America FarmQuip Magazine.

Hawthorne Cat introduces the new Cat Customer Value Agreements (CVAs) that fit your business needs and improve your bottom line. All of our CVAs deliver customized plans so you can leverage Cat value and maximize your investment.

Make your ownership experience hassle-free with the complete security of an Equipment Protection Plan (EPP) to avoid unexpected costs for unplanned repairs. Genuine Cat Parts are delivered right to your door when you need them with instructions for easy maintenance. Real-time data and insights like machine-hours, location, fuel burn, and maintenance alerts are all conveniently displayed on your phone.

Chandra Ramamoorthy, Director of Product Support Operations, says:

“From equipment management to preventative maintenance, Hawthorne Cat strives to make our customers more successful using our products, parts, and services. Our Customer Value Agreements help reduce total owning and operating costs while increasing uptime so you keep your equipment easy to own and ready to work.”

Source: Hawthorne Cat

The post Hawthorne Cat introduces customer value agreements on Cat equipment appeared first on North America FarmQuip Magazine.