The following interview is for Jennifer Neeb, Parts Technician at the Cervus Equipment Peterbilt Mississauga dealership.
What was your background and experience prior to Cervus?
I have been in trucking industry since I was 20 years old. I started my career as a Delivery Driver at Team Truck Centre before moving to Wilride Transport as a Parts purchasing manager. Following this I worked at Premier Truck Group Freightliner for 16 years. Starting in shipping and receiving, I worked my way up to front counter and call centre before working as an Outside Parts Sales Rep for 7 years. I supported many large fleet customers such as Penske and Bison.
What was your role and responsibilities when you first joined Cervus?
In 2016, I started as a parts technician at the front counter at Cervus Equipment Peterbilt. My primary role is selling truck parts. I assist customers by identifying the right parts, availability and help them make more informed decisions to prevent any issues in the future.
What is your current role and responsibilities at Cervus?
In addition to my responsibilities as a parts technician, I support inventory management, shipping, leasing, rentals parts support and returns management.
How long have you worked at Cervus?
I have been at Cervus Equipment for 3.5 years.
Describe your experience at Cervus.
It has been fantastic. I love the people I work with and I have learned so many new things about Peterbilt models and engines. I feel supported by Cervus and its management. They have provided me with stability, security and have been flexible to my needs. My coworkers have mentored and helped me be more confident in my role to do the job to the best of my ability.
How does your role help customers?
I help reduce downtime by getting my customers their parts as soon as possible so they can get back on the road quickly, in some instances I’ve delivered parts to a customer on my way home. I have also learned some of the common phrases in my customers native language to help make the transactions smoother.
What are 3 reasons you would recommend Cervus to a prospective employee?
- An amazing work family
- Management is very supportive
- Training has been very positive and extremely helpful
Source: Cervus Equipment